Accessibility statement

Panolo — order fresh bread where you are staying

Last updated: 22 October 2026
Who we are: Johannes Nevels, trading as Panolo, KVK 42139085, Verlengde J.A. Feithstraat 11, 9725 AS Groningen, the Netherlands — support [at] panolo.eu

Anyone staying at a venue that uses Panolo should be able to order their bread, whether they use a screen reader, large text or one hand. This statement covers the guest app — at panolo.eu and in the iPhone and Android apps — the venue's admin, and these pages. It says what we have done, where we know the app still falls short, and how to tell us about a problem.

How accessible Panolo is

We build towards the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, the standard behind the European norm EN 301 549. Panolo partly meets it: the known gaps are listed below. This is our own assessment, from testing the real screens in October 2026; no independent audit has been done.

What works

• Screen readers. Every button and field says what it is for. A product in the basket reads with its name and how many, the basket reads as one sentence, and the ordering deadline is announced in its last hour rather than every minute.
• Large text. The text follows your phone's text size. The guest screens are tested at twice the normal size and at a phone width of 320 pixels.
• Touch. Every control a guest taps is at least 48 by 48 points. Cancelling an order can be done with a swipe, and always with a button too.
• Seeing the screen. A focused control has a visible ring, input fields have a visible edge, and dark mode meets the contrast the standard asks for.
• No camera needed. The venue's code on the poster can be typed instead of scanned.
• Your language. The guest app is written in seven languages: Dutch, English, German, French, Italian, Spanish and Portuguese.

Where it still falls short

• Contrast in light mode. The orange of the buttons and some links is slightly under the 4.5:1 contrast the standard asks for (4.2:1). Dark mode meets it. A darker shade is being decided.
• Screen readers in a browser. On the web, the app's screen reader support switches on once you activate its first element, labelled "Enable accessibility" in English. The iPhone and Android apps need no such step.
• Tested with VoiceOver only. We have not yet tested with TalkBack on Android, with screen readers on a computer, or with a keyboard alone.
• Reduce motion. The app does not yet follow your phone's setting to reduce motion. Its few animations are short and nothing flashes.
• Time limits. Ordering closes at the time the venue has set, and an online payment that is not completed within 30 minutes is released. Neither can be extended.
• The payment page, where a venue takes payment online, is Stripe's, not ours, and its accessibility is Stripe's.
• Printouts. The order list and poster PDFs that a venue prints are not tagged for screen readers.

Tell us

If something in Panolo does not work for you, write to support [at] panolo.eu. Say which screen it was and what you were trying to do; a phone model helps. We answer every message, and say what we will do about it. If you are staying at a venue, reception can also place your order for you.

For venues

The European Accessibility Act (Directive (EU) 2019/882) sets requirements for services sold to consumers online. Panolo is a microenterprise, which the Act exempts from those requirements for the services it provides itself (article 4(5)). If your business is not a microenterprise, the ordering service you offer your guests may fall under the Act, and meeting it is yours to answer for. You can rely on this statement for what the app does, and we will answer your questions about it.