Delete your account or data
Panolo — order fresh bread where you are staying
Last updated: 16 October 2026
Who we are: Johannes Nevels, trading as Panolo, KVK 42139085,
Verlengde J.A. Feithstraat 11, 9725 AS Groningen, the Netherlands
This page explains how to delete what Panolo holds about you, whether you run a venue or are a guest ordering bread. Our privacy policy says what that data is and why we keep it.
If you run a venue
In the app. Sign in, open the account menu (the person icon at the top right) and choose Delete account. The page that opens lists what is deleted and what is kept, and you confirm by typing your venue's name. It works the same in the app from the App Store or Google Play and at panolo.eu/admin.
By email. Write to support [at] panolo.eu from the address you sign in with, and name your venue. We confirm that the request is yours, then delete the account within 30 days.
Deleted: your venue with its menu, settings and access code; every order, past and to come; what your guests gave on it (pitch, surname, stay dates, email address); your login and your colleagues' logins; and the link to your Stripe account. Your plan stops at once, and a season already paid is not refunded (terms, section 3.3). A guest who paid online for a morning still to come gets the money back.
Kept: Panolo's invoices to you and their payment records, for 7 years, as Dutch tax law requires. Your Stripe account is yours, not ours: Stripe keeps what the law requires of it, and pays out any balance as usual.
To keep your orders, copy them from the season report under Figures before you delete, or ask us for a file. Deleted data can stay in our database backups for up to 7 days before it is gone for good.
If you have a login for someone else's venue, the same Delete account deletes only your own login. The venue and its orders stay, and the owner can invite you again.
If you are a guest
Guests have no account to close: scanning the venue's poster signs you in anonymously. Your data is deleted automatically once the day after your departure date is over.
In the app. Open Settings and choose Delete my data. It deletes your profile, email address, stay dates, notification tokens and anonymous account at once, takes you off the pitch, and cancels the upcoming orders you placed, refunding any you paid for online. Past orders stay with the venue as its trading records, without your details.
By email. If you no longer have your phone, ask the venue, or write to privacy [at] panolo.eu with the venue, your pitch and your stay dates, so we can find your data. We do it within a month.